Welcome to OBEnaturelle! We are committed to providing you with the best shopping experience possible. To ensure transparency and clarity, we have outlined our policies below. Please take a moment to familiarize yourself with them.
If you have any questions or concerns, please don't hesitate to reach out to us. Here's how you can get in touch:
- Email: email@example.com
- Etsy: OBEnaturelleCo
- Website: obenaturelle.com
- Instagram: obenaturelle
- TikTok: obenaturelle
We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a 30-day return policy. Here are the details:
- You have 30 days from the date of receiving your item to request a return.
- The item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging.
- Please contact us at firstname.lastname@example.org to initiate the return process. We will provide you with a return shipping label and instructions on where to send the package.
- Items sent back without prior authorization will not be accepted.
- Once we receive and inspect the returned item, we will notify you of the refund status. If approved, the refund will be processed within 10 business days to your original payment method.
- Please note that it may take additional time for your bank or credit card company to process the refund.
Damages and Issues: If you receive a defective, damaged, or incorrect item, please contact us immediately. We will evaluate the issue and make it right.
Exceptions / Non-Returnable Items: Certain items cannot be returned due to their nature. These include perishable goods (such as food, flowers, or plants), custom products, personal care goods, hazardous materials, flammable liquids, and gases. If you have any questions about a specific item, please reach out to us for clarification.
Exchanges: If you wish to exchange an item, the fastest way is to return the original item and make a separate purchase for the new one.
European Union 14-Day Cooling Off Period: If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a justification. The same conditions apply as mentioned above.
If you have any further questions or need assistance with our policies, please don't hesitate to contact us. We are here to help!